This Freight Damage Claim Policy outlines the procedures and requirements for reporting and resolving claims related to damaged, lost, or missing cargo shipped through Priority Travels. By using our freight, shipping, or logistics services, customers agree to comply with the terms set forth in this policy.
1. Inspection Upon Delivery
Customers or receiving parties are required to inspect all shipments immediately upon delivery.
If any damage, shortage, or irregularity is discovered, the recipient must:
- Clearly note the damage on the delivery receipt or bill of lading (BOL) before signing.
- Take clear photographs of the damaged cargo and packaging.
- Notify [Your Company Name] within the required claim notification period.
Failure to document visible damage at the time of delivery may result in denial of the claim.
2. Reporting Concealed Damage
Concealed damage refers to damage discovered after the shipment has been accepted and signed for without notation.
In such cases:
- The damage must be reported within 48 hours of delivery.
- Photographic evidence must be provided.
- The original packaging must be retained for inspection.
Claims for concealed damage reported after the allowed time period may be denied.
3. Claim Filing Deadline
All freight damage claims must be submitted within 5 business days from the date of delivery unless otherwise required by applicable transportation regulations.
Claims submitted after this period may not be accepted.
4. Required Documentation
To process a freight damage claim, the following documentation must be submitted:
- Completed Freight Damage Claim Form
- Copy of the Bill of Lading (BOL)
- Proof of delivery receipt
- Photographs of damaged goods and packaging
- Original invoice showing value of the goods
- Repair estimates or replacement cost documentation (if applicable)
Incomplete claim submissions may delay the review process.
5. Insurance Coverage
If shipment insurance was purchased through Priority Travels, claims will be handled in accordance with the terms of the insurance policy.
Insurance coverage may provide compensation for:
- Damaged goods
- Lost shipments
- Theft during transit
All insurance claims remain subject to verification and investigation.
6. Liability Limitations
Unless additional insurance coverage was purchased, the liability of Priority Travels for damaged or lost freight is limited to the maximum amount permitted under applicable freight and transportation laws.
The company shall not be responsible for:
- Improper packaging by the shipper
- Pre-existing damage
- Perishable goods deterioration
- Manufacturer defects
- Items prohibited or restricted by shipping regulations
- Loss caused by natural disasters or force majeure events
7. Claim Investigation Process
Upon receiving a claim, [Your Company Name] will initiate an investigation which may include:
- Inspection of the damaged shipment
- Verification of documentation
- Communication with carriers, warehouses, or third-party logistics providers
Customers must cooperate fully during the investigation process.
8. Claim Resolution
Once the investigation is completed, the company will determine the appropriate resolution, which may include:
- Repair of damaged goods
- Replacement of lost items
- Partial or full compensation (subject to liability limitations)
Claim resolution timelines vary depending on the complexity of the investigation but typically range from 7 to 30 business days.
9. Excluded Items
Certain items may not be eligible for damage claims, including but not limited to:
- Fragile items shipped without proper packaging
- Used or refurbished goods without declared value
- Cash, negotiable instruments, or precious metals
- Restricted or prohibited cargo
10. Filing a Claim
To submit a freight damage claim, customers must contact our support team and provide all required documentation.
Priority Travels
Claims & Logistics Department
Email: info@prioritytravels.com
Phone: +1(209) 436-9297
Address: 475 Mundet Pl, Hillside
11. Policy Changes
Priority Travels reserves the right to modify this Freight Damage Claim Policy at any time without prior notice. Updated versions will be posted on our website.
