This Refund Policy governs all shipping, freight, cargo handling, and logistics services provided by Priority Travels. By purchasing or using our services, the customer agrees to the terms and conditions outlined in this policy.
All payments made for shipping services are subject to the terms below and may not be refundable except under limited circumstances.
1. General Refund Policy
Shipping and freight services provided by Priority Travels are generally non-refundable once an order has been processed, scheduled, or dispatched. Due to the operational nature of logistics and transportation services, costs are often incurred immediately after booking.
Refunds may only be issued at the sole discretion of the company and under the conditions described in this policy.
2. Circumstances Where Refunds May Be Considered
Refunds may be considered in the following limited cases:
- Duplicate payment or billing error.
- Customs clearance preparation fees
- Insurance fees once coverage has been issued
- A shipment order cancelled before processing, documentation, scheduling, or dispatch has begun.
- The company is unable to provide the contracted shipping service due to internal operational limitations.
All refund requests are subject to review, verification, and approval by the company’s billing department.
3. Non-Refundable Charges
The following charges are strictly non-refundable once incurred:
- Freight booking and scheduling fees
- Handling and processing fees
- Documentation and administrative charges
- Carrier reservation or transportation fees
- Warehousing, storage, or consolidation services
These costs represent operational expenses already committed by the company or third-party carriers.
4. No Refunds for Shipping Delays
Shipping and delivery timelines are estimates only and are not guaranteed unless explicitly stated in a written service agreement Via (email).
Refunds will not be issued for delays caused by:
- Weather conditions
- Customs inspections or government holds
- Port congestion
- Carrier schedule changes
- Mechanical or transportation issues
- Natural disasters or force majeure events
- Security inspections or regulatory actions
Such circumstances are outside the control of Priority Travels.
5. Shipment Cancellation
Shipment cancellations may only be accepted prior to shipment processing. Once any of the following actions occur, the shipment is considered processed and no refund will be issued:
- Shipping label or documentation creation
- Carrier booking or freight reservation
- Warehouse intake or cargo preparation
- Dispatch or transit initiation
Cancellation requests must be submitted in writing to the company’s support department.
6. Insurance and Damage Claims
If shipment insurance has been purchased, claims for loss, theft, or damage must be filed under the insurance provider’s claim procedures.
Refunds or compensation related to insured shipments will only be considered after the insurance claim investigation has been completed and approved.
If a shipment is transported without insurance, the company’s liability is strictly limited as permitted by applicable freight and transportation regulations.
7. Limitation of Liability
To the fullest extent permitted by law, Priority Travels shall not be liable for indirect, incidental, consequential, or special damages, including but not limited to:
- Loss of profits
- Business interruption
- Market losses
- Loss of contracts or opportunities
In any event, the company’s maximum liability shall not exceed the amount paid by the customer for the specific shipping service in question, unless otherwise required by applicable law.
8. Refund Request Procedure
Customers requesting a refund must submit a written request including the following information:
- Customer name
- Shipment or order number
- Payment transaction reference
- Reason for the refund request
- Supporting documentation (Provided by us)
Requests must be submitted within 2 business days of the transaction date.
All refund determinations are made at the sole discretion of Priority Travels.
9. Refund Processing
If a refund is approved:
- Refunds will be issued only to the original payment method used By Customer.
- In most cases, Refunds will be Handed in Cash upon Delivery so as to Avoid Refund Delays
- Processing times typically range from 1-3 business days, depending on the financial institution.
Administrative processing fees may be deducted from approved refunds.
10. Chargebacks and Payment Disputes
Customers agree to contact Priority Travels before initiating any payment dispute or chargeback.
Unauthorized chargebacks may result in:
- Suspension of current shipments
- Cancellation of pending orders
- Account restrictions
The company reserves the right to dispute fraudulent or invalid chargebacks to the fullest extent permitted by law.
11. Policy Modifications
Priority Travels reserves the right to modify, update, or amend this Refund Policy at any time without prior notice. Updated versions will be posted on the company’s website with a revised effective date.
Continued use of the company’s services constitutes acceptance of the updated policy.
12. Contact Information
For refund inquiries or billing support, please contact:
Priority Travels +1(209) 436-9297
Billing & Customer Support Department
